Dilip

Lead multiple technical projects, including designing and deploying MDM solutions for Apple devices and standardizing organizational hardware, streamlining device lifecycle management.

Architect and implement critical infrastructure projects, such as restructuring Active Directory, Group Policies, and M365 configurations, while developing disaster recovery strategies and M365 backup solutions.

Manage Windows and macOS deployments through Intune, SCCM, and Autopilot, ensuring effective application, driver, and security patch compliance across the enterprise.

Strengthen organizational security by configuring and managing Microsoft Defender for Endpoint and Office 365, alongside designing and implementing Conditional Access policies for enhanced protection.

Migrate on-premises servers to Azure and build scalable Azure-based server infrastructure, optimizing organizational resources through automated audits and PowerShell scripting.

Led and executed major IT projects, including SharePoint migration, Intune deployment, and device migration to Azure, ensuring seamless integration and operational efficiency.

Provisioned and managed Azure resources, encompassing virtual server deployment, network configuration, and security, optimizing resource allocation and performance.

Served as Technical Lead for SMB clients, providing expert guidance on IT strategies, infrastructure upgrades, and issue resolution, leading to enhanced client satisfaction.

Deployed and supported advanced security solutions (Sophos, Barracuda) and managed firewalls, significantly enhancing organizational security posture and incident response.

Designed and implemented PowerShell-based automation workflows, significantly reducing manual efforts and improving operational efficiency across IT operations.

Managed and maintained extensive IT infrastructure, including cloud and local network services and video conferencing systems, ensuring high availability and performance for multiple SMB clients.

Developed and maintained comprehensive documentation for system and network configurations, processes, and service records, improving knowledge transfer and operational consistency.

Mentored and trained Service Desk Level 1-2 engineers, enhancing their technical capabilities and improving overall team performance and service delivery.

Conducted vulnerability assessments using Microsoft Defender, proactively identifying and addressing security gaps to strengthen system defenses and reduce risk.

Configured customized alerting in Microsoft Defender for critical security events, ensuring timely notifications and rapid response by the security operations team.

Analyzed and developed complex system designs and architecture specifications, contributing to the configuration and integration of computer systems.

Monitored and optimized system infrastructure performance, ensuring all systems operated at peak efficiency and reliability.

Provided specialized support and troubleshooting for critical system problems and emergencies, minimizing downtime and impact across client environments.

Installed, configured, tested, and administered new and upgraded networks, software applications, servers, and workstations.

Served as Client Lead for multiple clients, managing relationships and ensuring successful project delivery and ongoing technical support.

Managed customer incidents from initiation to completion, providing timely and proactive updates via Jim2 ticketing platform to enhance client satisfaction.

Diagnosed, troubleshot, and upgraded workstations and servers, resolving a wide range of technical issues to maintain system functionality and reliability.

Monitored and troubleshot computer hardware, software, and network systems using SolarWinds products, providing essential technical assistance for critical infrastructure.

Provided technical support and monitoring for Active Directory, SQL Server, Exchange, and Azure environments, ensuring optimal performance and stability.

Configured and troubleshot VPN connections across multiple sites and for individual users, ensuring secure authentication and data sharing.

Coordinated and implemented network security measures, contributing to the protection of data, software, and hardware assets.

Assisted with the installation and maintenance of various services and applications across a large number of computers.

Monitored network performance to identify areas for optimization and future adjustments, supporting continuous improvement initiatives.

Supported the maintenance and administration of computer networks and related computing environments, including hardware, systems software, and application configurations.

Provided technical assistance to users, team members, and vendors via phone, email, and remote support, resolving inquiries efficiently.